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FAQs

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FREQUENTLY ASKED QUESTIONS

Lurnable's access membership is a digital-only subscription that provides members with premium access to our platform, including articles, e-books, and exclusive educational resources. This membership is designed to support your educational journey with a wealth of information.

Lurnable accepts the following payment methods: For clients in the UK & abroad: We use Stripe for credit card and debit card payments, For clients in India: We use RazorPay for online payments, Direct bank transfers: We provide our bank details in the UK and India for wire transfers.

Access membership payments are collected monthly. The subscription fee is £2.99 per month after the initial 3-month trial period.

Yes, Lurnable offers a trial period for the access membership. You can try the service for £1 for the first 3 months. After this trial period, the regular monthly fee of £2.99 applies.

No, there are no hidden charges. The fee structure is transparent: £1 for the first 3 months, then £2.99 per month. However, please note that any bank charges or transaction fees associated with your chosen payment method are your responsibility.

If you miss a payment, your access to the membership services may be temporarily suspended. We will contact you to resolve the issue. Once the payment is processed, your access will be restored.

Yes, you can cancel your access membership at any time. However, we do not offer refunds for partial months. Your access will continue until the end of the current billing period.

Lurnable provides a comprehensive range of education and career advisory services, for a complete list of our offerings, please visit our Advisory Services page on the Lurnable website.

The process begins with booking an initial 20-minute consultation with one of our advisors. After this consultation, you'll proceed to pay for the selected services. Depending on the services chosen, appointments with experts will be scheduled at mutually convenient times. Services will be carried out promptly as per our agreement until completion.

As a digital-only company, Lurnable uses various online communication tools including email, Microsoft Teams, Google Meet, Zoom, and Skype. We also utilise our in-house Students Education Management system to interact with clients and manage all communications efficiently.

Clients are required to Provide accurate and timely information necessary for the advisory process, Attend scheduled appointments punctually, Communicate promptly with our team, Review and act upon advice and feedback provided by our advisors, Take responsibility for writing and creating their own documents (we provide guidance only), Honour appointments once booked (no-shows are not acceptable).

Lurnable commits to: Providing expert advice and guidance tailored to each client's individual needs, Ensuring timely communication, Upholding confidentiality,Offering professional support throughout the advisory process, Providing constructive feedback on documents and applications, Guiding clients in writing and improving their own documents (without writing for them)

Lurnable does not provide: Financial aid guidance, Visa application and processing support, Test or entrance exam preparation, Interview coaching (unless specifically mentioned for a particular service)

We employ a team of experienced advisors who are experts in their respective fields. We continuously update our knowledge base and resources to provide the most accurate and up-to-date advice. Client feedback is regularly sought to improve our service offerings.

All fees are non-refundable, non-transferable, and non-adjustable. Payments are specific to the service and application cycle for which they were originally intended. We accept payments via online banking, credit card, and debit card.

No, Lurnable does not guarantee interviews, admissions, or specific results. We are a guidance and advisory service focused on providing expert counsel to help you make informed decisions and present your best application.

We take client confidentiality very seriously. All information shared with Lurnable is kept strictly confidential and is used solely for the purpose of providing our advisory services. We adhere to all relevant data protection regulations.

Unless otherwise specified, each service is tailored to one country, course, career choice, or level/type of education or career, depending on the service opted for. This ensures our guidance is focused and relevant to your specific needs.

By opting for any of Lurnable's advisory services, you receive one year of free access membership to our website. This membership allows you to read and view all premium content on our platform, including articles, e-books, and exclusive educational resources.

Upon completion of our engagement, clients will be requested to provide feedback through an online customer survey or by email. This feedback helps us enhance our services and maintain high standards of client satisfaction.

We understand that circumstances can change. Please inform us as soon as possible if you need to reschedule. However, please note that booking an appointment and not showing up is not acceptable. Repeated no-shows may affect our ability to provide services.

While we do not write or create documents for students, we provide comprehensive guidance throughout the process. Our advisors will review your documents, offer constructive feedback, and suggest improvements to help you present your best self in applications.

The payment process begins after the initial 20-minute consultation. Once you select your desired services, we will provide you with a detailed invoice and payment options. We offer flexible payment plans that can be mutually agreed upon. However, please note that services may be paused or discontinued if payments are not received according to the agreed plan.

As a digital-only company, we offer several secure payment options: For clients in the UK & abroad: We use Stripe for credit card and debit card payments, For clients in India: We use RazorPay for online payments, Direct bank transfers: We provide our bank details in the UK and India for wire transfers.

All fees are clearly stated in your invoice along with any local taxes. There are no hidden charges. However, please note that any local tax (not applicable to the UK), bank charges or transaction fees associated with your chosen payment country and method are your responsibility.

All fees paid to Lurnable are non-refundable, non-transferable, and non-adjustable. Payments are specific to the service and application cycle for which they were originally intended.

No, we do not offer partial refunds. The full fee is charged for the agreed-upon services, regardless of whether all aspects are utilized.

We understand that circumstances can change. Please inform us as soon as possible if you need to reschedule. However, cancellations do not entitle you to a refund. Repeated no-shows may affect our ability to provide services.

Yes, we offer flexible payment plans that can be mutually agreed upon. These plans allow you to spread the cost of our services over an agreed period. However, please note that services may be paused or discontinued if payments are not received according to the agreed plan.

As a digital-only company, we prioritize the security of your payment information. All transactions are processed through secure, encrypted channels via reputable payment processors (Stripe and RazorPay). We adhere to all relevant data protection regulations.

Our fees are primarily charged in British Pounds (GBP) as we are based in the UK. However, for clients in India, we can also accept payments in Indian Rupees (INR).

Yes, we provide detailed invoices for all services rendered. These can be used for tax purposes as needed.

If you experience any issues with your payment, please contact our support team immediately. We will work to resolve any problems as quickly as possible.

Yes, you can change your payment method. Please contact our support team to arrange this. However, please note that any change in payment method should not disrupt the agreed payment schedule.

If you miss a payment, we will contact you to resolve the issue. However, if payments continue to be missed, we may need to pause or discontinue services until the payment plan is brought up to date. Remember, by engaging with Lurnable's services, you agree to these payment terms and conditions. For any further questions or clarifications, please don't hesitate to contact our support team.

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