Job Description

To assist internal users with their software/hardware IT support queries raised over a service desk system, and patients who require support on technical related queries, for smooth operation of Spirit IT provided equipment Building an IT knowledge base for the internal IT team for sharing common issues/fixes for ease of resolving similar queries in the future as we grow further for speed of resolution Working in-line with their line manager on tasks/projects assigned to meet IT strategy plans/short term goals Automation of processes to improve efficiency of manual tasks carried out within the organisation Research and understanding current and future best practices

Training and Qualification

Qualification: Level 3 - IT Solutions Technician Location: Spirit Health, Spirit House, Saffron Way, Leicester, LE2 6UP Training: 1-day per week (20% of working time)

Training and Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent English (Grade 5) EssentialGCSE or equivalent Maths (Grade 5) EssentialGCSE or equivalent IT (Grade 5) Desired

Employer & Provider

Spirit Health Group

SPIRIT HOUSE 1A SAFFRON WAY LEICESTER LE2 6UP

JBC SKILLS TRAINING LIMITED

Apprenticeship Standard

IT solutions technician Level 3 (A level)