Job Description

Deliver excellent customer service on a range of first-level queries and requirements relating to Recruitment, HR and Learning & OD, escalating where appropriate Take ownership of shared inbox, ensuring request are processed and responded to in a timely manner and in line with company policies and processes Produce and maintain accurate documents and records relating to HR, Recruitment and Learning & OD Produce and maintain accurate documents and records relating to all aspects of the employee lifecycle Produce and maintain accurate documents and records relating to all aspects of the contractor lifecycle Assist in the recruitment, selection and onboarding processes by effectively liaising with candidates and internal teams Conduct and record pre-employment and compliance checks in line with company policy and relevant legislation Administer meetings and events, including training sessions and conduct follow up actions as appropriate Consistently support colleagues and collaborate within the team and HR to achieve results Plan and organise own workload to meet agreed individual and team KPIs in line with company policy, values and standards Take ownership of administrative problems through to resolution, escalating complex situations as appropriate Support implementation of HR processes, changes/projects with the business as appropriate Prepare reports and management information from HR data, as required Undertake development activity to improve personal performanceUndertake other duties as assigned

Training and Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Team working, Non judgemental

GCSE or equivalent Maths and English (Grade 4-9) Essential

Employer & Provider

VOCARE LIMITED

Cardinal Square 10 Nottingham Road Derby DE1 3QT

MBKB LTD

Apprenticeship Standard

HR support Level 3 (A level)